Review & Reputation Management Service

By Digital Business Base

What is reputation management? Why is it so important? And how can Digital Business Base help?

Why Don't Your Customers Leave Reviews?

I DON'T HAVE TIME!

I DON'T KNOW HOW!

I NEVER THOUGHT ABOUT IT!

I ALWAYS FORGET!

How Does Our Service Encourage Reviews?

Lots Of Convenient Ways To Leave A Review Via Desktop & Mobile

Access To All Review Sites In One Place With Step-by-step Instructions

Automatically Request Feedback From Past & Present Customers Via Email

Three Automated Email Reminders Requesting Feedback!

Why Are Reviews So Important For Your Business?

84%

of customers

trust online reviews as much as a personal recommendation

95%

of customers search for local businesses online

91%

of customers read online reviews about local business

73%

of consumers think that reviews older than 3 months aren’t relevant

Most customers look at 2+ review sites before making a decision

HOW DOES IT WORK?

1

UPLOAD  YOUR CUSTOMER DATABASE TO REVEWLEAD 

Upload the names & email addresses of the customers you would like to request feedback from onto our secure system either in bulk or individually

2

WE'LL SEND OUT OUR 3 PART EMAIL CAMPAIGN 

We'll send out an email on your behalf asking customers to rate your business out of five stars. In the days after this initial email, they will receive up to 2 email reminders prompting them to rate your business if they haven't already

3

CAPTURE BAD REVIEWS BEFORE THEY HAPPEN!

Customers who rate your business 1, 2 or 3 stars will be redirected & asked to complete a feedback form to voice why they had a negative experience with your business. This form will be emailed directly to you (the business owner) so you can address the unhappy customer directly, resolve any issues and use the feedback constructively

4

MAKE THE MOST OF YOUR HAPPY CUSTOMERS!

Customers who rate your business 4 or 5 stars will be asked to leaving a public review. They'll be shown links to your business's review site profiles & where step by step instructions on how to leave a review will be displayed for whichever option is selected

5

SOCIAL BROADCASTING

We'll automatically publish all your 5-star reviews to your business's Twitter & Facebook pages...and to your website's review feed!

6

REVIEW ALERTS

Whenever you receive a review on one of your tracked review sites we'll notify you via email so you can go check it out and respond appropriately

7

MONTHLY PROGRESS REPORTS

We'll send you monthly reports with key stats about your online reputation so you can track any progress on your average star rating, number of reviews and such more

WHAT'S INCLUDED IN OUR REVIEW & REPUTATION MANAGEMENT SERVICE?

Internal feedback capture page (mobile and desktop version)

 

Complete review instructions for all supported review sites (see supported review sites list)

 

Negative experience capture form (plus email alert if/when one is completed)

 

Review monitoring alerts (email notification when a review has been left via ReviewLead)

 

Website widget to showcase all the customer’s reviews in one feed

 

Website widget to allow website visitors to provide feedback

 

Social broadcasting - automatically publish all 5-star reviews captured via ReviewLead to your twitter feed and Facebook page

 

Email signature widget allowing email recipients to provide feedback

 

3 part automated drip email campaign requesting feedback from customers uploaded to ReviewLead (1: initial feedback request 2: a reminder to leave feedback 3: second reminder) 

 

A monthly email reminder to regularly upload new customer data

A monthly report summarising your online reputation statistics

 

Support & guidence from Digital Business Base

Testimonials & Case Studies

Here Are Just Some Results ReviewLead Got For Businesses Like Yours...

Madaras Gallery

16 reviews in 24 hours, 64 in the first month!

Madaras already had a decent review rating and lots of reviews, but she was tired of asking her staff to constantly ask for reviews.  She was able to get more reviews this way, without having to worry about it.  Also, the reviews she had were from last year so she knew she needed more recent ones for it to be effective.

46 New Reviews In 1 Month!

John and his staff didn't think ReviewLead was going to work for their practice, but as you can see they received 46 new 5 star reviews in a very short period of time (around 1 month)

John Carson, DDS, PC Dentistry

25 new customers in 1 month! 

Ryan got 25 more leads in August after making one small improvement....using ReviewLead! And not only where they leads, but they all turned into paying customers!  Awesome, right?
 

Horn Pest Management

"The investment paid for itself easily twice over within the first three months"

Ryan from Horn Pest Management

Maloney Plastic Surgery

Maloney already had over 100 reviews but added another 107, an increase of 85%, over 12 months while maintaining their high star rating. Consistency is key and while they may have been pretty good to begin with there's always room for improvement. 

85% increase in review volume

Kalil & Associates Accounting

28 new reviews with an average star rating of 4.96! They had ZERO reviews before starting ReviewLead. How much more of an advantage do you think they have when potential clients are deciding who to do business with, compared to before?

from zero reviews to a 4.96 average rating!

PLANS & PRICES

MONTHLY SUBSCRIPTION

OR

ANNUAL SUBSCRIPTION

Get A Bespoke Price For Your Business
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Phone: 07480 800915

Email: support@digitalbusinessbase.com

Postal Address: Digital Business Base, Kemp House, 152-160 City Road, London, EC1V2NX

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