Do You Want To Increase Your Positive Online Reviews,
Minimise Negative Ones & Do It All On Autopilot?
We Can Help With Our
Review & Reputation Management Service!
Why Are Reviews So Important For Your Business?
trust online reviews as much as a personal recommendation
of customers search for local businesses online
of customers read online reviews about local business
of consumers think that reviews older than 3 months aren’t relevant
Most customers look at 2+ review sites before making a decision
What is reputation management? Why is it so important? And how can Digital Business Base help?
Why Don't Your Customers Leave Reviews?
I DON'T HAVE TIME!
I DON'T KNOW HOW!
I NEVER THOUGHT ABOUT IT!
I ALWAYS FORGET!
How Does Our Service Encourage Reviews?
Lots Of Convenient Ways To Leave A Review Via Desktop & Mobile
Access To All Review Sites In One Place With Step-by-step Instructions
Automatically Request Feedback From Past & Present Customers Via Email
Three Automated Email Reminders Requesting Feedback!
HOW DOES IT WORK?
UPLOAD YOUR CUSTOMER DATABASE TO REVEWLEAD
Upload the names & email addresses of the customers you would like to request feedback from onto our secure system either in bulk or individually
WE'LL SEND OUT OUR 3 PART EMAIL CAMPAIGN
We'll send out an email on your behalf asking customers to rate your business out of five stars. In the days after this initial email, they will receive up to 2 email reminders prompting them to rate your business if they haven't already
CAPTURE BAD REVIEWS BEFORE THEY HAPPEN!
Customers who rate your business 1, 2 or 3 stars will be redirected & asked to complete a feedback form to voice why they had a negative experience with your business. This form will be emailed directly to you (the business owner) so you can address the unhappy customer directly, resolve any issues and use the feedback constructively
MAKE THE MOST OF YOUR HAPPY CUSTOMERS!
Customers who rate your business 4 or 5 stars will be asked to leaving a public review. They'll be shown links to your business's review site profiles & where step by step instructions on how to leave a review will be displayed for whichever option is selected
We'll automatically publish all your 5-star reviews to your business's Twitter & Facebook pages...and to your website's review feed!
Whenever you receive a review on one of your tracked review sites we'll notify you via email so you can go check it out and respond appropriately
MONTHLY PROGRESS REPORTS
We'll send you monthly reports with key stats about your online reputation so you can track any progress on your average star rating, number of reviews and such more
WHAT'S INCLUDED IN OUR REVIEW & REPUTATION MANAGEMENT SERVICE?
Internal feedback capture page (mobile and desktop version)
Complete review instructions for all supported review sites (see supported review sites list)
Negative experience capture form (plus email alert if/when one is completed)
Review monitoring alerts (email notification when a review has been left via ReviewLead)
Website widget to showcase all the customer’s reviews in one feed
Website widget to allow website visitors to provide feedback
Social broadcasting - automatically publish all 5-star reviews captured via ReviewLead to your twitter feed and Facebook page
Email signature widget allowing email recipients to provide feedback
3 part automated drip email campaign requesting feedback from customers uploaded to ReviewLead (1: initial feedback request 2: a reminder to leave feedback 3: second reminder)
A monthly email reminder to regularly upload new customer data
A monthly report summarising your online reputation statistics
Support & guidence from Digital Business Base
PLANS & PRICES
"The investment paid for itself easily twice over within the first three months"
Ryan From Horn Pest Management